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1. Has Zappos’ emphasis on customer satisfaction contributed to its profitability? Explain.Creating and keeping up long-term client relations requires that an association see past the transactions that happen today to take a greater look at the long-term capability of a client. To do this, the organization must endeavor to build up a relationship with every client as opposed to creating discrete transactions. To build relationship capital, an organization should have the capacity to satisfy the necessities of its clients better that its competitors. Consumer satisfaction is the key way to maintaining customers. Completely satisfied clients will probably become loyal customers, less likely to move to competitors, less likely to look for alternative products, less price sensitive, and more likely to spread positive informal about the firm and its items.Zappos' emphasis on consumer loyalty has largely contributed to the organization's profitability. Zappos trusts that great consumer service experience urges clients to use the store once more. Moreover, Zappos' long-term technique depends on the possibility that great customers’ services will enable them to venture into other …show more content…
These qualities make a system that guides the organization's activities. Zappos' untraditional core values are exhibited in the organization's sense of duty regarding the prosperity and fulfillment of its clients. The organization puts its effort into creating a relationship with every one of its clients as opposed to generating a large number of

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