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Each task requires you to collect and summarise two (2) online resources. Each resource summary should be around a maximum of 150 words. You should collect interesting and relevant resources that address the task. The resources must be specific to the topic (i.e. just focus on a technology or topic). These can include online blog posts, trade and academic articles. The resources should be substantial and contain information directly pertinent to the task. Each resource must contain different information (i.e. do not collect two resources that provided the same information). The course textbook (and textbooks in general), sites such as Wikipedia and HowStuffWorks are not suitable resources. For each task, there is a table to complete in the template. Please fill in the information required and submit the document via this page by the due date. Week Task 1 One aspect of week one was data compression. Although data compression techniques are widely used, there are several issues reported with audio compression particularly when these techniques are used for voice over IP (VOIP). Collect and summarise two resources that explain the specific technologies such as VOIP and audio data compression. 2 When we think about operating systems, we tend to focus on desktop operating systems like Windows, Linux and OS X. In recent years, the emergence of tablets and smart phones has led to advances in the operating systems that run these devices. Collect and summarise two resources detailing the role of mobile operating systems. 3 The 'last mile' is considered the speed bottleneck because of limited bandwidth that restricts data transfer from the telephone exchange to the customer premises. Australian government is currently addressing this problem by rolling out National Broadband Network (NBN). Collect and summarise two resources detailing how higher data transfer rates can be achieved in the last mile. 4 The text chapter for week four mentions Transport layer protocols such as TCP. Collect and summarise two resources that discuss other Transport layer protocols. The resources must not be about the same protocol. 5 New and novel forms of malware are released daily. Collect and summarise two resources that discuss how antivirus/anti-malware software handle these newly released viruses/malware. The resources must not be about the same software. 6 "Availability" and "Application response time" are some of the key QoS metrics. Collect and summarise two resources that discuss how Availability and Application response times can impact Quality of Service. 7 Digital dashboards (tools) display critical information and provide support in decision making. Collect and summarise two resources that discuss the benefits of these products. The resources must not be about the same product. 8 Object-oriented DBMSs (ODBMS) are becoming popular because of their ability to store both data and procedures. Collect and summarise two resources that discuss Object-oriented database management systems. 9 CASE tools are commonly used by the organisations to increase productivity and Quality. Collect and summarise two resources that discuss the pros and cons (benefits and risks) of CASE tools. One resource must be about the "positives” and one must be about the "negatives”. 10 Project selection methods are categorised into "Mathematical" and "Benefit measurements" model. Collect and summarise two resources that explain these models. Hints Hint 1: Do a bit every week This assignment is not onerous, especially if you complete each weekly section as you complete each week of the course - that means writing less than 300 words per week. However, it will be much harder if you try to complete all ten sections in week eleven! Hint 2: Choose interesting and relevant resources You will be assessed on the relevance of resources. Choose specialised, specific resources that helped you gain a deeper understanding of the topic area. Do not use generic web pages from sites like Wikipedia and "How-Stuff-Works”. Make sure each resource provides different information. Hint 3: Look at this example An example of a completed task is below. Note the first response (Resource 1) is good - so aim for something like this. The second response (Resource 2) is not acceptable, so if you submit anything like it, you won't pass the assignment! The reasons? Poor resource selection (Wikipedia), no Harvard reference and a block cut and paste (highlighted) from the site (no citation, no original content). Example Task Find two resources that explain aspects of IT Service Management. Resource 1 (Good Response) Title and Reference: COBIT versus ITIL IBARAKI, S. 2014. COBIT versus ITIL [Online]. Available: http://blogs.technet.com/b/cdnitmanagers/archive/2014/04/06/cobit-versus-itil.aspx [Accessed 29/01/2015 2014]. Summary: This resource is a blog entry discussing the differences between CoBIT and ITIL. I chose this resource as there is a lot of confusion about the way in which ITSM is applied and the distinction between the CoBIT and ITIL implementations is frequently unclear. Ibaraki explains that CoBIT provides the governance and metric structures while ITIL delivers on the actual mechanics and "how-to” processes. The author makes an interesting observation that it is wrong to simplify COBIT as providing the 'why' and ITIL providing the 'how' because both ITSM mechanisms have considerable overlap and both need to be used at the same time. I found this article very useful in explaining the differences and similarities between these two aspects of ITSM. Resource 2 (Bad Response) Title and Reference: http://en.wikipedia.org/wiki/IT_service_management Summary: This pages talks about ITSM. It says that IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers. It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology. Hint 4: Ask! If something in this assignment description is unclear, or you are just not 100% sure about something, please ask for help. Your teaching team really do not mind if you ask us to clarify something. We do mind when we have to fail you because you haven't submitted what was asked or met the assignment requirements. What do I need to submit? You are required to submit a single document in Microsoft Word format (.doc or .docx). Use the template as the basis for your submission. Apart from providing your response to the weekly tasks, do not modify the document - especially do not delete the marking sheet. Marking Criteria A detailed tabular marking criteria is provided as part of your submission template - please ensure you read it before attempting the assignment. You will be assessed on the relevance of the resources you select as well as the clarity and detail of your discussions.



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