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Running head: RESPONSES1ResponsesNameTutorInstitutionCourseDateRESPONSES2Question 1: NPS surveyYour feedback means a lot to us. Thank you for choosing us. We are always honored to serveyou and want to improve your experience with us. Please take a few seconds to rate us. On a scale of 1-10 based on the service you have received during your interaction withus, how likely are you to recommend our services to a friend or family?12Very unlikely345678910very likely78910very fastOn a scale of 1-10, how long fast are our services?12Very slow3456 How friendly are our customer care agents? How long did it take for your request to be resolved? Was your first request addressed in time or was it delayed? In a scale of 1-10, how satisfied are you with our services?12Very dissatisfied345678910very satisfied What would you love us to improve?This survey question is better than the standardized NPS surveys because it allows the companyto understand how the customers perceive the company. It will understand the efficiency ofservice delivery. The customer is able to rate the company and also recommend any amendmentsin the company. Through the feedback, the company can identify the areas that customers feelare deficient, and it will work on them to improve the services (GetFeedback, n.d).RESPONSES3Question 2: Managing a chronic underperformerAs a manager, I will approach the em ...


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