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Running head: IT SUPPORT SYSTEM1IT Support SystemNameInstitutional AffiliationIT SUPPORT SYSTEM2Help desk is an important unit in an organization. It helps the organization to centralizeits administration and customer care at one point. The customer care has been a challenge tomost of the organization. The use of the manual method of addressing the issues raised by thecustomers has been a challenging issue in business organizations. Most of time, the manualmethod is slow, tedious and time consuming. As such, a business organization needs to adopt amethod that addresses the issues raised within short time limits as well as serving manycustomers. The objective is to set up a technological help desk by employing the informationtechnology as the tool (Czegel & Barbara, 2008).The business organizations have continued to face the problem, as they have notimplemented the information technology. The manual method is ineffective due to challengessuch as language barriers, time limits for the functioning of the business organization, and thepresence of many customers with similar issues. Referencing a solution to similar customerissues often takes more time in the ca ...


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