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Assessment item 2 Task: Management, Backup & DR Case: ACL Realty is a large real estate firm. Their core competence is their understanding of the real estate market, and their understanding of their customers and the customer needs. Their most critical tools are their CRM and email servers. They are growing, and so is their customer list and their IT and marketing costs are growing at an alarming rate. They currently use managed services to run their CRM, email, etc software but they have had to deal with significant delays as each growth spurt is bogged down by the time and cost it takes to provision new servers, install the software, test it and bring it online Task ACL Realty board has considered your assessment of the risk management and security issues for the CRM and email services. They have decided that they need an additional assessment on the technical management and the SLA. You have been assigned the task of providing ACL Realty board with an assessment of the management requirements and the provisions of the SLA for chosen cloud vendor. You are to: 1. Discuss the requirements for remote administration, resource management and SLA management. It may be useful to consider Morad and Dalbhanjan’s operational checklists for ACL Realty’s CRM and Email services. This section should be no more than two to three pages in length. 2. Discuss briefly how you will consider application resilience, backup and disaster recovery for your chosen provider in relation to CRM and Email services. This section should be no more than two to three pages in length. 3. Use Erl’s SLA guidelines to assess the SLA for your chosen provider. This section should be no more than two to three pages in length. 4. Provide a covering one to two page executive summary of these two assessments to the ACL Realty board and summarise the major opportunities and risks that have been identified in your assessments. Online submission via Turnitin is required for this assignment. Details will be provided by your subject lecturer in the class or by notification in the subject site. Rationale This assignment covers the following objectives: • Be able to compare and evaluate the ability of different Cloud Computing Architectures to meet a set of given business requirements; • Be able to evaluate a set of business requirements to determine suitability for a Cloud Computing delivery model; • Be able to evaluate and design an ICT Risk Management strategy for a Cloud Computing Delivery plan to meet business requirements; • Be able to interpret, evaluate and plan the Governance and Security requirements for a Cloud Computing delivery plan; • Be able to analyse and evaluate business requirements to plan a migration to a Cloud model. Marking criteria Question Marks Executive Summary (question 4) 4 Question 1 - Management & Remote Administration 4 Question 2 - Backup & DR 6 Question 3 - SLA Assessment 6 Total 20 Spelling, grammar & presentation (up to -5 marks) Referencing (up to -5 marks) Assessment Rubric: Question HD DI CR PS FL Executive Summary Clear & comprehensive summary of the two assessments that highlights all major issues. Detailed summary of the two assessments that highlights all major issues. Good summary of the two assessments that highlights all major issues. Adequate summary of the two assessments that highlights all major issues. Inadequate or incomplete and/or plagiarised. Management and remote administration Clear, comprehensive assessment of service management, critical points identified & discussed. Detailed assessment of service management, most critical points identified & discussed. Good description of service management, some critical points identified & discussed. Adequate description of service management, some critical points identified Inadequate or incomplete and/or plagiarised. Backup and DR Clear, comprehensive description of backup and DR plan, critical points identified & discussed. Detailed description of backup and DR plan, critical points identified & discussed. Good description of backup and DR plan, some critical points identified & discussed. Adequate description of backup and DR plan, some critical points identified. Inadequate or incomplete and/or plagiarised. SLA assessment Clear & comprehensive assessment of SLA, critical points identified and discussed. Detailed assessment of SLA, most critical points identified and discussed. Good assessment of SLA, many critical points identified and discussed. Adequate assessment of SLA, some critical points identified and discussed. Inadequate or incomplete and/or plagiarised. Spelling, Grammar, Presentation Up to 5 marks may be deducted for poor presentation, spelling and grammar APA referencing Up to 5 marks may be deducted for not providing or following the proper APA style of referencing or in-text references. Note that the guide for APA referencing is provided in the Resource Section of the ITC561 Interact site. Presentation Report Format Cover Page including Assessment No. , Assessment Title, Student Name, Student ID, Student Email. Student should use CSU sample cover page provided in your Resource folder. Introduction – this section should contain a brief introduction of the report mentioning about all questions. This section should maximum of one A4 size page. Answer four main objectives References (Must be in APA style both in-text and at the end of the report) This is part of the marking rubric. Note: 1. Report should be submitted in MS Word (preferably) or PDF format. Please do not use any other format for your submission. 2. Please check spelling and grammar mistakes in your report as this will be part of the marking rubric. 3. Word limit (1200 words (-/+10%) ) will exclude cover page, introduction and references. 4. All figures, tables or any other data taken from various sources must be references as per APA 6th edition style referencing.



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