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Organizations work to improve overall written and verbal communication to encourage a win-win situation for improved patient or customer care, increased team motivation, and supportive management. Effective communication encourages active listening among people and improved understanding of a situation embracing both similarities and differences in each employee. Let’s read the following scenario to emphasize the importance of effective communication in a workplace.

You are the keynote speaker to improve overall communication effectiveness in your organization. Your presentation consists of 12–15 Microsoft PowerPoint slides (not including the title and reference slide) along with speaker notes. You are addressing an audience comprising all department heads and management staff.

Your overall focus is on common communication problems, various methods of learning, issues with feedback, and improving overall attitude through communication.

Address the following areas including detailed speaker notes. The speaker notes area is the white spacebelow the slide where you can type information similar to a Microsoft Word document. Your Microsoft PowerPoint presentation consists of professional color slides, with detailed speaker notes to include examples to support each slide.

  • Describe four forms of communication used in the work environment. Discuss the benefits and concerns with each communication method. For example, body language, written, oral, and e-mail.
  • Describe four methods of learning and listening. How does a person learn (auditory, visual, etc.) if he or she has a preferred method? How can the person adjust to learning in ways not in his or her preferred method?
  • What environmental and personal barriers hinder communication? Be specific and provide at least three examples.
  • What impact can diversity in the work environment have on effective and ineffective communication according to age, gender, cultural, or religious diversity?
  • What three errors do managers commit when providing ineffective feedback?
  • Describe three issues managers and team members face if they are not prepared to provide instant communication? What negative result can occur if one is not prepared?
  • Describe four methods to overcome communication barriers and provide detailed examples.
  • Provide three key elements with specific examples on how effective communication can reduce errors, improve professional relationships, and assist staff with clear communication.
 

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