A basic difference between goals and objectives is that goals are:
Ed is concerned about the number of customers complaining about the poor service provided by the department he manages for a hardware store. He is convinced that his employees can provide better service and cut complaints significantly. Ed has set a goal for his department to reduce customer complaints by 15% within six months. This goal is an example of the type of performance standard needed for effective controlling
How are managers today different from managers in the past?
Amanda, a regional manager for Flairol Cosmetics, has just seen a report showing that sales in her region are lower than anticipated so far this quarter. Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level. Amanda’s efforts are part of the ____________ function of management.
Astro is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss’ orders. Thus, he tells workers exactly what to do and how to do it. Astro’s approach is an example of directing.
The reality of contingency planning is that,
Which of the following statements about effective leadership is the most accurate?
The in management that is currently underway suggests that the most effective managers of the future will
Juanita is a project manager for a group of experienced and creative programmers at Win Out Software, a publisher of popular computer games. Since the programmers are bright, creative, and highly motivated, Juanita simply describes the basic ideas for each new game that she wants developed, then allows the programmers a great deal of freedom to do what it takes to reach those objectives. Juanita is using a free-rein leadership style.
When controlling, it is advisable to set performance standards that exceed what workers can actually achieve, because setting lofty goals encourages workers to put forth a maximum effort.
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