Question
A basic difference between goals and objectives is that goals
are:
Ed is concerned about the number of customers complaining
about the poor service provided by the department he manages for a
hardware store. He is convinced that his employees can provide
better service and cut complaints significantly. Ed has set a goal
for his department to reduce customer complaints by 15% within six
months. This goal is an example of the type of performance standard
needed for effective controlling
How are managers today different from managers in the past?
Amanda, a regional manager for Flairol Cosmetics, has just
seen a report showing that sales in her region are lower than
anticipated so far this quarter. Her next task is to determine the
reason for the disappointing results and find a way to get sales up
to their desired level. Amanda’s efforts are part of the
____________ function of management.
Astro is a no-nonsense boss who believes that the best way
for an organization to achieve its goals is for workers to follow
their boss’ orders. Thus, he tells workers exactly what to do and
how to do it. Astro’s approach is an example of directing.
The reality of contingency planning is that,
Which of the following statements about effective leadership
is the most accurate?
The in management that is currently underway suggests that
the most effective managers of the future will
Juanita is a project manager for a group of experienced and
creative programmers at Win Out Software, a publisher of popular
computer games. Since the programmers are bright, creative, and
highly motivated, Juanita simply describes the basic ideas for each
new game that she wants developed, then allows the programmers a
great deal of freedom to do what it takes to reach those
objectives. Juanita is using a free-rein leadership style.
When controlling, it is advisable to set performance
standards that exceed what workers can actually achieve, because
setting lofty goals encourages workers to put forth a maximum
effort.
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