Question
Assignment 4
Imagine that you are a member of the HR department of a
small retail company and upper management has asked you to create a
new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
Justify the use of a needs assessment of your company’s proposed
employee customer service training, stressing five (5) ways in
which such an assessment would expose any existing performance
deficiencies.
Develop a customer service training implementation plan and
determine the method of training (i.e., presentation, discussion,
case study, discovery, role play, simulation, modeling, or
on-the-job training).
Justify why you selected the training method that you
did.
Propose two (2) ways to motivate an employee who has no
interest in attending a training class.
Develop a survey to collect feedback from the employees who
attend the training.
Use at least three (3) quality academic resources in this
assignment. Note: Wikipedia and other Websites do not qualify as
academic resources.
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