Need help with my writing homework on Role of Interpersonal Interactions and Key Barriers to Effective Communication in Healthcare. Write a 1250 word paper answering; The health care workers utilize various types of interpersonal interaction methods, some of them are discussed below:
Body language: Body language refers to the manner in which individuals maintain eye-contact, proximity with the patients, facial expressions used to communicate i.e., smiling or a stern face, hand movements, posture, appearance, etc.
Talking to the patient while slouching on a chair with arms folded convey lethargic attitudes toward the work as well as disinterest in the patient and may hamper the communication process. Occasionally nodding while the patient is talking conveys an interest in the patient and indicate the willingness of the carer to help the patient.
Personal contact: Personal contact refers to one-on-one communication with the patient through texts or face-to-face communication. It also includes touching the patient but within a social care setting, such type of communication can be misconstrued as either aggression or offensive behavior. Putting an arm around the patient while trying to console them may be perceived as agreeable or as a comforting gesture but coaxing a patient by leading them by the arm, may be perceived as intimidating and hence unacceptable. The carers must use appropriate gestures depending on the environment and refrain from offending or upsetting the patients. In this case, Prisca tries to lead Mrs. Roberts back into her house, by hand. This form of physical contact agitates Mrs. Roberts who threatens to report Prisca, thus indicating that the patient does not approve of being handled like a child by the carer, despite the well-meaning intention behind the gesture.
Language: The language used by carers’ plays a key role in defining and shaping their relationship with their patients. Language must hence be used in a way that helps in developing positive professional relationships with the patients and any use of foul language or words that might be construed, as offensive must be avoided at all costs. Failure to use language properly may lead to misunderstandings and agitate the patients further, disrupting the relationship and rapport between the two. The carer, in this case, Prisca, calls her patient ‘Auntie’ as a sign of respect.