A.Â Â Â Produce an outline of a â€˜half-dayâ€™
training programme (off-the-job) focusing on â€˜customer care first
and employee values at the heart of excellent customer serviceâ€™?
The half-day programme should include relevance to training needs analysis, your key targeted aims, learning objectives, outcomes, timings, activities, assessment and a training feedback evaluation form. (LO: 2.3)
B.Â Â Â Explore and produce at least three â€˜on-the-jobâ€™ training initiatives, and show how they ensure transfer of learning takes place and help improve the business? (LO: 1.2)
C.Â Â Â Explain and provide reasons on your chosen method and type of learning and development programme by focus on the following points?
I.Â Â Â Explain why learning theory and styles are an important part of this process? (LO: 1.1 & 1.3)
II.Â Â Â What are the key advantages and disadvantages of the training and development methods you have proposed? (LO: 2.2)
III.Â Â Â Provide the process in how you will evaluate the training programme and who needs to be involved? (LO: 3.1, 3.2 & 3.3)
This should align to and have relevance to the training needs analysis and feedback evaluation form you have presented in task 2A
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