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A.    Produce an outline of a ‘half-day’ training programme (off-the-job) focusing on ‘customer care first and employee values at the heart of excellent customer service’?

The half-day programme should include relevance to training needs analysis, your key targeted aims, learning objectives, outcomes, timings, activities, assessment and a training feedback evaluation form. (LO: 2.3)

B.    Explore and produce at least three ‘on-the-job’ training initiatives, and show how they ensure transfer of learning takes place and help improve the business? (LO: 1.2)

C.    Explain and provide reasons on your chosen method and type of learning and development programme by focus on the following points?

I.    Explain why learning theory and styles are an important part of this process? (LO: 1.1 & 1.3)

II.    What are the key advantages and disadvantages of the training and development methods you have proposed? (LO: 2.2)

III.    Provide the process in how you will evaluate the training programme and who needs to be involved? (LO: 3.1, 3.2 & 3.3)

This should align to and have relevance to the training needs analysis and feedback evaluation form you have presented in task 2A


















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