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4-5 references are required no more. Deadline is 24hrs from now. The standard is to cover the below - no need for top grade marks - just to ensure the below are covered and done so using good referencing 1 has to be from CIPD. Unit Title : Developing coaching and mentoring within organisations Unit No : 5DCM Level : Intermediate Assessment Method : Case study – a written report on the issues Assignment No. : One Learning Outcomes : LO1 - Be able to contribute to the development of coaching and mentoring capability within organisations. LO3 - Be able to support those providing coaching and mentoring in organisational contexts. Assignment Summary: Read the case study below and produce a report to respond to the issues it raises. Jamie Groves works for a leading banking and financial services company as a Learning and Development Consultant. He has particular responsibility for one of the company’s larger regions and the high street retail banking counter staff within it. Their role is to deal directly with customers and their banking transactions; for example, paying in and withdrawing funds and, also, to promote the bank’s products and gain referrals to specialist Financial Advisors during their interactions with customers. Branch Managers are responsible, and ultimately accountable, for the performance targets set at branch, area and regional levels and Jamie is very aware that meeting business targets depends on the counter staff producing referrals for the Financial Advisors. However, many are reticent about initiating discussions with customers about the bank’s products because, in their opinion, customers merely wish to complete whatever transaction they visit the branch to undertake quickly. But, it is also well known that there are some counter staff that are very keen and able to gain referrals and that Branch Managers value these employees. Jamie wonders how Branch Managers, and the skill and motivation of the successful counter staff, can be used to develop others that are reticent and relatively ineffective at gaining referrals. To help Jamie your report should: 1. Determine the relative value of coaching and mentoring and assess their potential in addressing the issues identified above and the potential roles, advantages and disadvantages, of using Branch Managers and successful counter staff in providing either coaching and/or mentoring for less successful counter staff. 2. Discuss the factors that Jamie needs to consider when developing recommendations for a coaching and mentoring plan to be piloted in one branch. 3. Include the evaluation of the models and methods required to support, deliver and effectively implement and evaluate the plan. To justify your recommendations, include reference to academic research and literature and to examples of organisation practice. Assessment Guidance: 1- Maximum Number of Words : 1500 Words 2- Font : 14, Aligned to the left/Times New Roman 3- Line Spacing : 1.5 4- Deadline for Submission : _(soft copy) 5- Assessment Procedure : This assignment will be submitted once only for review • Analyse the role of coaching and mentoring within varying organisation contexts. • Evaluate the advantages and disadvantages of line manager involvement in coaching and mentoring activities. • Identify the factors to consider when developing a coaching and mentoring plan. • Evaluate a range of appropriate methods for establishing need for support. • Justify a design for support mechanisms. • Explain how appropriate support mechanisms can be implemented.



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