The story takes place in a large acute care teaching hospital in Ontario, Canada, in the Internal Medicine Unit. I assume that is it winter during the time of the story because the author described the morning as freezing. The author is in their office the majority of the story. He or she is reflecting on a situation with a client and her son that previously occurred. The author is looking through their voicemail messages. Throughout the story, the author is having a challenge with his client and her son, Paul. The author wants the readers to know that the social work field has its challenging days. Every other profession will too. The main point he or she is trying to make is that social workers have to allow patients and their families
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