Manufacturing Project Purchase the answer to view it
Lovell Levelers, Inc. is a major provider of
specialized parts
for the automotive industry. LLIs biggest
customer, Specific Motors
was not a delighted customer this month. In
fact, last
Monday, the executive vice president of Specific
Motors headquarters,
Phyllis Kendall was diverted from a return trip
from Singapore
to drop in unexpectedly at the LLI plant.
There was nothing
routine about this visit. She made it
explicitly clear that
Specific Motors was disappointed with the level of
quality relative
to the leveler plates. In particular, she was
disappointed with the
current average of rejects at the rate of 1,350
defects per million
opportunities (DPMO) that has created a cost of
poor quality of just over $256,000
per quarter for them. She said the industry
standard is 50 DPMO and
if we do not get the level of quality to the
industry standard within the next
six months, LLI will lose Specific Motors as a
customer.
The student will be a Black Belt working for
LLI. The specifics about their company:
CEO
Bill Lovell
GM
Mary Nichols
Sponsor
John Hopps
Finance
Cindy Jenkins
Process owner
Leroy Miller
Master BB
Dennis Kens
Manufacturing
Mitch Freese
Design Engineer
Al Nelson
Quality
Debbie Judson
The deadline for having all project assignments 100% correct is
7 days prior to the end of the course
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