Forex buying and selling processExecutive summaryThe business treasury operation in forex trading has contributed significantly to the performance of theorganization. The process of trading in our organization at the current state has not captured thecurrent technological trends that will put the organization at a competitive advantage. The currentprocess of forex trading is inefficient and cost reduction ca be achieved through the improvement of theprocess to feature the use of new technologies. The current metrics and process measurementcomprises of staff cost, the staff cost and number of staff required to handle this transaction are threecompared to the recommended two, The cycle time between the branch customer service staff, theclient negotiating with the treasury takes time due to long cycle and thus reduction through delegatedresponsibility is highly recommended, the productivity of the treasury office will be minimal because ofdealing with the clients directly and thus calls for empowerment of the customer experience staff tohandle the negotiation and lastly the error rates are high because the client negotiates directly with thetreasury officer and the agreement executed by a different person who was not part of the dealings.Empowering the first level support will reduce the time and costs of additional staff by a significantamount and thus cost savings.The current processes are as follows:i.The customer inquiries on the cash exchange rate for the ...
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