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Question:Part I: Writing a Request

Write a request letter from the information below.

Part II: Writing a Claim

you need to write a claim letter from the information below.

5.11 Claim Letter: Deep Desk Disappointment

Assume that you are Monica keil, President, keil consulting services, 423 Lawrence Avenue, Montreal, Qc h5L 2e3. since your consulting firm is doing very well, you decide to splurge and purchase a fine executive desk for your own office. You order an expensive desk described as "north American white oak embellished with hand-inlaid walnut cross-banding." Although you do not ordinarily purchase large, expensive items by mail, you are impressed by the descrip- tion of this desk and by the money-back guarantee promised in the catalogue.

when the desk arrives, you know that you have made a mistake—it is not the high-quality product that you had anticipated. the wood finish is rough, the grain looks splotchy, and many of the drawers do not pull out easily. the advertisement has promised "full suspension, silent ball-bearing drawer slides." You are disappointed with the desk and decide to send it back, taking advantage of the money-back guarantee.

Your Task.Write a letter to rodney harding, Marketing Manager, Big spruce wood Products, P.o. Box 488, sandpoint, Bc v5n 7L8. You want your money refunded. You're not sure whether the freight charges can be refunded, but it's worth a try. supply any details needed.

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