Running Head: CUSTOMER SERVICE1Customer ServiceStudents Name:Course Name:Professors Name:Date:CUSTOMER SERVICE2Customer service In DatatronicsInformation to improve customer service in Datatronics by MattIn consideration of the document, Matt needs to come up with information which needsto be analyzed to improve the strategies in enhancing the services being provided to thecustomers. The information to be collected comprises of the following; the customer's obstacles;this might be acting as a hindrance in obtaining the products from Datatronics organization. Mattneeds to observe the behavior and movements of the customers and determine their satisfactionresponse through body language (Ray, Muhanna, & Barney, 2005). Establish what can beaffecting them negatively and how well do they feel to be satisfied by the products beingprovided.The information of the customers needs and wants; Matt needs to establish a strategy onhow to obtain the information regarding the products which are mostly desired by the customers.This information will ensure that the top management will work towards ensuring that improvedgood and services have been produced.Feedback from the customers; the information from the customers concerning the servicebeing provided as well as the products can be used in the analysis to enhance the customerservice. In most cases, the organization will consider the information and ensure goods beingproduced matches with the desires ...
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