Question
Option #2: Resolving Serious Conflict Between Team Members
(Paper or Presentation)
The members of your project team are in serious conflict.
They have been tasked with conducting a quality assessment of your
company’s product testing process. The number of product failures
being reported by consumers has increased and your team needs to
find out how the failures are being passed through test. Their main
disagreement is about the approach they should take to assess the
process. The fact that Kurt and Janet have never liked each other
isn’t helping, and Christine, the person who generally mediates
between them, is fed up with their immaturity and is refusing to
intervene. Thomas is disengaged as he believes the testing process
is just fine; rather, it is the test employees who are at fault and
should be fired. Describe the type of conflict involved i.e. task,
process, and/or relationship. What factors within the team allowed
the conflict to escalate? As the leader, what is your approach to
resolving this conflict? What can be learned from working through
this conflict?
Your completed assignment must adhere to the following
parameters:
· Be a 3-page paper (not including title and reference
pages)
· Be supported by a minimum of three credible, academic
or professional sources. Remember, you must support your thinking
and prior knowledge with references, even in a video presentation.
· Include an APA style reference list at the end of the
paper or with your presentation file.
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