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Pay for performance (P4P) system improves the quality of care by creating a patient-friendly, respectful, more humane and excellent patient care atmosphere( Stanowski, Simpson & White, 2015). I believe that patients should be treated with courtesy, respect and there should be a consumer involvement in a patient care plan. Today’s healthcare system is focused on patient’s satisfaction and health care outcome so I agree that reimbursement in the future is proofed to be based on the customer satisfaction. “Since 2012, hospitals have been rewarded and penalized based on the customer satisfaction”(Stanowski, Simpson & White, 2015), which is an excellent way to provide an optimal level of patient satisfaction. According to the research, there is a positive relationship between the pay for performance and patient satisfaction (Stanowski, Simpson & White, 2015).On the other hand, sometimes it is very challenging to satisfy some patients. I have seen some patients who never get satisfied, they always expect more and blame others so in that case P4P is not a good idea. In addition, cost- cutting through outcome-based payment may create burden among healthcare providers (Merrill, 2014). …show more content…
J. (2014). Integrated Healthcare: Considering the Payment Implications. Treasury & Risk, 6-7. http://eds.b.ebscohost.com.lopes.idm.oclc.org/eds/pdfviewer/pdfviewer?sid=dca3cf17-cdf3-456f-a940-ff0ad3b06c10%40sessionmgr104&vid=1&hid=113Stanowski, A. C., Simpson, K., & White, A. (2015). Pay for Performance: Are Hospitals Becoming More Efficient in Improving Their Patient Experience?. Journal Of Healthcare Management, 60(4), 268-284 17p.

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