PAPER & EXCELL T BE TURNED IN: ALL ORIGINAL & EXCELL
NEEDS TO SHOW PROOF OF WORK Quality at A1 Hotels
A1 Hotels operates luxury hotels throughout the world.
Recently, motivated by some incidents that appeared in the news,
they have been concerned about the quality of service. The company
has been giving the following survey to its clients after their
stay:
How would you rate the quality of your room? Select one.Good(G), Poor(P)
How would you rate the quality of your food? Select one.Good(G), Poor(P)
How would you rate the quality of your service? Select one.Good
(G), Poor(P)
Any customer who answered “Poor” to at least one of the three
questions up above is considered to be “dissatisfied.”
Traditionally, 40% of customers have been dissatisfied.A1 Hotels
would like to study customer satisfaction. Therefore, 200 survey
responses were recently chosen at random for analysis. The complete
data set is in the file named Hotels.Managerial ReportPrepare a
report (see Module folder) for A1 Hotels that summarizes your
assessment of customer satisfaction. Be sure to include the
following seven items in your report.
To summarize the data, compute the proportion of all clients
that
Answered “Poor” to room quality.
Answered “Poor” to food quality.
Answered “Poor” to service quality.
Develop the 92% confidence interval for the proportion of all
recent clients that were “dissatisfied.” What is the margin of
error? What are the lower (or left) and upper (or right) endpoints
of the confidence interval? Interpret your results.
Develop the 92% confidence interval for the proportion of all
recent clients who answered “Poor” to room quality. What is the
margin of error? What are the lower (or left) and upper (or right)
endpoints of the confidence interval? Interpret your results.
Develop the 92% confidence interval for the proportion of all
recent clients who answered “Poor” to food quality. What is the
margin of error? What are the lower (or left) and upper (or right)
endpoints of the confidence interval? Interpret your results.
Develop the 92% confidence interval for the proportion of all
recent clients who answered “Poor” to service quality. What is the
margin of error? What are the lower (or left) and upper (or right)
endpoints of the confidence interval? Interpret your results.
Conduct a hypothesis test (using either the p-Value Approach
or the Critical Value Approach) to determine if the proportion of
all recent clients is more dissatisfied than the traditional level
of dissatisfaction. Use α = 0.08. Do not forget to include the
correctly worded hypotheses and show all the steps required to
conduct the hypothesis test.
What advice would you give to A1 Hotels based upon your
analysis of the data? What is the magnitude of the issue? How can
this study be improved?
Write a report that adheres to the Written Assignment
Requirements under the heading “Expectations for CSU-Global Written
Assignments” found in the CSU-Global Guide to Writing and APA
Requirements (Links to an external site.)Links to an external
site.. As with all written assignments at CSU-Global, you should
have in-text citations and a reference page. An example paper is
provided in the MTH410 Guide to Writing with Statistics. (link
provided in the Modules tab)Submit your Excel file in addition to
your report.Requirements:
Paper must be written in third person.
Your paper should be four to five pages in length (counting
the title page and references page) and cite and integrate at least
one credible outside source. The CSU-Global Library (Links to an
external site.)Links to an external site. is a great place to find
resources.
Include a title page, introduction, body, conclusion, and a
reference page.
The introduction should describe or summarize the topic or
problem. It might discuss the importance of the topic or how it
affects you or society as a whole, or it might discuss or describe
the unique terminology associated with the topic.
The body of your paper should answer the questions posed in
the problem. Explain how you approached and answered the question
or solved the problem, and, for each question, show all steps
involved. Be sure this is in paragraph format, not numbered answers
like a homework assignment.
The conclusion should summarize your thoughts about what you
have determined from the data and your analysis, often with a
broader personal or societal perspective in mind. Nothing new
should be introduced in the conclusion that was not previously
discussed in the body paragraphs.
Include any tables of data or calculations, calculated
values, and/or graphs associated with this problem in the body of
your assignment.
Document formatting, citations, and style should conform to
the CSU-Global Virtual Library CSU-Global Guide to Writing and APA:
Introduction (Links to an external site.)Links to an external
site.. A short summary containing much that you need to know about
paper formatting, citations, and references is contained in the New
Sample APA Paper (Links to an external site.)Links to an external
site.. In addition, information in the CSU-Global Virtual Library
under the Writing Center/APA Resources tab (Links to an external
site.)Links to an external site. has many helpful areas (Writing
Center, Writing Tips, Template & Examples/Papers & Essays,
and others).
Other samples, services and questions:
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