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You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. Jane Jones has been on your team for the past six months. It is now performance review time. You will need to provide Jane with feedback on her performance since she was seconded to you from the Garden Centre.
You are less than satisfied with Jane’s performance, but still hope you will be able to get her to focus on areas she needs to develop in and help her improve her performance to meet the expectations for the role.
While Jane has not performed to expectations, she has made some effort to learn the required product information. You would like to recognise her efforts, while not downplaying the fact that the organisation needs and expects more from their sales staff.
You will need to discuss and agree upon what development steps to take. You have another experienced and high-performing staff member in the Hardware and Homewares Department who has agreed to act as a mentor to Jane. You also have money in the budget for 30 hours of sales training for Jane if she is willing to be trained.
You will need to follow the Australian Hardware policy and procedures for performance management, including recordkeeping, located in the additional resources.
Part A – Tasks   
Read the above Case Study.
Review the Appendix 1: Performance Scorecard – Jane Jones.  at
1.    Plan an informal coaching session with your team member, using the Appendix 2: Coaching Plan template.
a.    Record a 2-3 minute audio/video of you providing informal feedback to your team member.

2.    Record a 2-3 minute audio/video of you using the GROW model to provide coaching to improve your team member’s performance using the Appendix 2: Coaching Plan template.
3.    Prepare formal performance development documentation for the employee. Use the Appendix 3: Performance Development Plan template in accordance with the Australian Hardware performance management policy.



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