A1 Hotels operates luxury hotels throughout the world. Recently, motivated by some incidents that appeared in the news, they have been concerned about the quality of service. The company has been giving the following survey to its clients after their stay:How would you rate the quality of your room? Select one.Good(G), Poor(P)How would you rate the quality of your food? Select one.Good(G), Poor(P)How would you rate the quality of your service? Select one.Good (G), Poor(P)Any customer who answered “Poor” to at least one of the three questions up above is considered to be “dissatisfied.” Traditionally, 40% of customers have been dissatisfied.A1 Hotels would like to study customer satisfaction. Therefore, 200 survey responses were recently chosen at random for analysis. The complete data set is in the file named Hotels.Managerial ReportPrepare a report (see below) for A1 Hotels that summarizes your assessment of customer satisfaction. Be sure to include the following seven items in your report.To summarize the data, compute the proportion of all clients thatAnswered “Poor” to room quality.Answered “Poor” to food quality.Answered “Poor” to service quality.Develop the 92% confidence interval for the proportion of all recent clients that were “dissatisfied.” What is the margin of error? What are the lower (or left) and upper (or right) endpoints of the confidence interval? Interpret your results.Develop the 92% confidence interval for the proportion of all recent clients who answered “Poor” to room quality. What is the margin of error? What are the lower (or left) and upper (or right) endpoints of the confidence interval? Interpret your results.Develop the 92% confidence interval for the proportion of all recent clients who answered “Poor” to food quality. What is the margin of error? What are the lower (or left) and upper (or right) endpoints of the confidence interval? Interpret your results.Develop the 92% confidence interval for the proportion of all recent clients who answered “Poor” to service quality. What is the margin of error? What are the lower (or left) and upper (or right) endpoints of the confidence interval? Interpret your results.Conduct a hypothesis test (using either the p-Value Approach or the Critical Value Approach) to determine if the proportion of all recent clients is more dissatisfied than the traditional level of dissatisfaction. Use α = 0.08. Do not forget to include the correctly worded hypotheses and show all the steps required to conduct the hypothesis test.What advice would you give to A1 Hotels based upon your analysis of the data? What is the magnitude of the issue? How can this study be improved?Write a report that adheres to the Written Assignment Requirements under the heading “Expectations for CSU-Global Written Assignments” found in the CSU-Global Guide to Writing and APA Requirements (Links to an external site.)Links to an external site.. As with all written assignments at CSU-Global, you should have in-text citations and a reference page. An example paper is provided in the MTH410 Guide to Writing with Statistics. (link provided in the Modules tab)Submit your Excel file in addition to your report.Requirements:Paper must be written in third person.Your paper should be four to five pages in length (counting the title page and references page) and cite and integrate at least one credible outside source. The CSU-Global Library (Links to an external site.)Links to an external site. is a great place to find resources.Include a title page, introduction, body, conclusion, and a reference page.The introduction should describe or summarize the topic or problem. It might discuss the importance of the topic or how it affects you or society as a whole, or it might discuss or describe the unique terminology associated with the topic.The body of your paper should answer the questions posed in the problem. Explain how you approached and answered the question or solved the problem, and, for each question, show all steps involved. Be sure this is in paragraph format, not numbered answers like a homework assignment.The conclusion should summarize your thoughts about what you have determined from the data and your analysis, often with a broader personal or societal perspective in mind. Nothing new should be introduced in the conclusion that was not previously discussed in the body paragraphs.Include any tables of data or calculations, calculated values, and/or graphs associated with this problem in the body of your assignment.Document formatting, citations, and style should conform to the CSU-Global Virtual Library CSU-Global Guide to Writing and APA: Introduction (Links to an external site.)Links to an external site.. A short summary containing much that you need to know about paper formatting, citations, and references is contained in the New Sample APA Paper (Links to an external site.)Links to an external site.. In addition, information in the CSU-Global Virtual Library under the Writing Center/APA Resources tab (Links to an external site.)Links to an external site. has many helpful areas (Writing Center, Writing Tips, Template & Examples/Papers & Essays, and others).
11/11/2018
Module 6: Critical Thinking
MTH410 Mod 6 CT
https://csuglobal.instructure.com/courses/4001/assignments/63299?module_item_id=162968
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Module 6: Critical Thinking
Criteria
Requirements
Content
Critical
Analysis
Ratings
20.0 to >16.0 pts
Meets Expectation
Includes all of the
required components,
as specified in the
assignment: report
contains all sections
and components; Excel
file submitted.
30.0 to >24.0 pts
Meets Expectation
Demonstrates strong
or adequate
knowledge of
numerical statistics;
correctly represents
knowledge from the
readings and
sources.
20.0 to >16.0 pts
Meets
Expectation
Provides a strong
critical analysis
and interpretation
of the information
given.
16.0 to >12.0 pts
Approaches
Expectation
Includes most of
the required
components, as
specified in the
assignment.
24.0 to >18.0 pts
Approaches
Expectation
Some significant
but not major
errors or
omissions in
demonstration of
knowledge.
16.0 to >12.0 pts
Approaches
Expectation
Some significant
but not major errors
or omissions in
analysis and
interpretation.
https://csuglobal.instructure.com/courses/4001/assignments/63299?module_item_id=162968
Pts
12.0 to >8.0 pts
Below
Expectation
Includes some
of the required
components, as
specified in the
assignment.
8.0 to >0 pts
Limited
Evidence
Includes few
of the
required
components,
as specified
in the
assignment.
18.0 to >12.0 pts
Below
Expectation
Major errors or
omissions in
demonstration of
knowledge.
12.0 to >0 pts
Limited
Evidence
Fails to
demonstrate
knowledge of
the materials.
12.0 to >8.0 pts
Below
Expectation
Major errors or
omissions in
analysis and
interpretation.
8.0 to >0 pts
Limited
Evidence
Fails to provide
critical analysis
and
interpretation
of the
information
given.
20.0 pts
30.0 pts
20.0 pts
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11/11/2018
Module 6: Critical Thinking
Criteria
Demonstrates
college-level
proficiency in
organization,
grammar and
style.
Demonstrates
proper use of
APA style
Ratings
10.0 to >8.0 pts
Meets
Expectation
Project is
clearly
organized, well
written, and in
proper format
as outlined in
the assignment.
Strong
sentence and
paragraph
structure; few
errors in
grammar and
spelling.
10.0 to >8.0 pts
Meets
Expectation
Project contains
proper APA
formatting,
according to the
CSU-Global
Guide to Writing
and APA, with no
more than one
significant error.
8.0 to >6.0 pts
Approaches
Expectation
Project is fairly well
organized and written,
and is in proper format
as outlined in the
assignment.Reasonably
good sentence and
paragraph structure;
significant number of
errors in grammar and
spelling.
8.0 to >6.0 pts
Approaches
Expectation
Few errors in APA
formatting,
according to the
CSU-Global
Guide to Writing
and APA, with no
more than two to
three significant
errors.
Pts
6.0 to >4.0 pts
Below
Expectation
Project is poorly
organized; does
not follow proper
paper
format.Inconsistent
to inadequate
sentence and
paragraph
development;
numerous errors in
grammar and
spelling.
6.0 to >4.0 pts
Below
Expectation
Significant errors
in APA
formatting,
according to the
CSU-Global
Guide to Writing
and APA, with
four to five
significant
errors.
4.0 to >0 pts
Limited
Evidence
Project is not
organized or
well written,
and is not in
proper paper
format. Poor
quality work;
unacceptable
in terms of
grammar and
spelling.
4.0 to >0 pts
Limited
Evidence
Numerous errors
in APA
formatting,
according to the
CSU-Global
Guide to Writing
and APA, with
more than five
significant errors.
10.0 pts
10.0 pts
Total Points: 90.0
https://csuglobal.instructure.com/courses/4001/assignments/63299?module_item_id=162968
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Client
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
Room
Quality
G
G
G
G
G
P
G
G
P
G
G
P
G
G
G
P
G
G
P
P
G
P
P
G
G
G
G
G
P
P
G
P
P
P
G
P
G
P
G
G
G
G
G
Food
Quality
P
G
G
P
G
G
G
P
G
G
G
P
G
G
G
P
G
G
G
G
G
G
P
G
G
P
P
G
P
G
G
P
G
G
G
G
G
G
G
P
P
G
G
Service
Quality
G
G
G
G
G
G
G
G
P
G
G
P
G
G
P
P
G
G
P
P
G
P
P
G
G
P
G
G
P
G
G
P
G
P
G
P
G
P
G
G
G
G
P
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
P
P
P
G
G
G
P
G
P
P
G
G
G
G
G
G
P
G
G
G
G
P
G
G
G
G
G
G
G
G
G
G
P
G
G
G
G
G
G
P
G
G
G
G
P
G
G
G
P
G
P
P
G
P
P
G
G
G
G
G
P
G
P
G
P
G
P
P
G
G
G
G
G
G
G
G
G
P
G
G
G
G
G
G
G
G
G
P
G
P
P
G
G
P
G
P
P
G
G
P
G
G
G
P
G
P
P
P
G
G
G
P
G
G
G
G
P
G
G
G
P
P
P
G
G
P
G
G
G
G
G
G
P
G
P
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
G
P
G
G
G
G
G
G
P
G
P
P
G
P
P
G
G
G
P
P
G
G
G
G
G
G
G
G
G
P
P
G
G
P
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
P
G
P
G
G
P
G
P
P
G
P
P
P
G
G
P
G
G
G
G
G
G
G
G
G
G
P
G
G
G
G
G
G
G
G
G
G
G
G
P
G
G
P
G
G
G
G
P
G
P
G
G
P
P
P
G
G
G
G
G
P
G
G
G
G
G
G
G
G
G
P
G
G
G
P
G
G
G
G
G
G
P
G
P
G
G
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
G
G
G
G
G
P
G
P
G
G
P
G
G
G
G
G
G
G
G
G
G
G
G
P
G
G
G
G
P
G
G
P
G
G
P
G
G
G
P
G
G
G
G
G
P
G
G
G
G
P
P
G
P
G
G
P
G
G
G
G
G
G
G
G
G
G
G
G
P
P
G
G
G
P
G
G
G
P
G
G
G
G
G
P
G
G
P
G
G
P
G
G
G
G
G
G
G
G
G
G
P
G
G
G
G
G
P
G
G
G
G
G
G
P
G
G
G
G
G
P
G
P
G
P
G
G
P
G
P
G
G
G
G
G
G
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
G
P
G
G
G
G
G
G
G
G
G
G
G
G
G
P
G
G
P
G
G
G
G
P
G
G
G
G
G
G
G
G
G
P
G
G
G
P
G
…
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