Question
Public Service Organization
I want you to identify a specific public service
organization that has recently undergone a major change or reform;
or a specific public service organization that might change as a
result of pending legislative action. Another option would be to
discuss a change to a nonprofit organization. Below are some
examples of organizations that have undergone reforms and changes
that we have mentioned or discussed in class:
The Department of Veteran’s Affairs
Washington D.C. Public Schools
Reforms at Arizona Child Protective Service (CPS)
I encourage you to pick something aligned with your own personal
interests, however, if you are having a hard time identifying one
that interests you, I suggest you chose one from the list
above. Ultimately, you will not be graded
on which public service organization you examine; it will
be graded on your ability to apply the course material to that
particular case.
Write a 2,500 word discussion paper applying key
concepts from the course to your case.
You are required to use a minimum of 10 sources (including
course materials).
Format your paper in accordance with APA style
guidelines.
The paper is to be written in Times New Roman 12pt font,
double-spaced, with 1-inch margins.
Writing should be clear, well-organized, and contain minimal
grammatical errors.
Organize your paper with the following sections and be
sure to answer all questions in each section:
1) Background
What is the organization?
What does this organization do?
What is the reform or proposed change (please be specific)?
What were the drivers of the change?
Were they internal or external?
What level (individual, group, or organizational) is the
change occurring?
2) Leadership: Who is the current leader of this organization?
Did the events driving the change occur when he/she was in
charge?
Based on your research, do they appear to be transformational
or transactional? Why or why not?
3) Barriers to Change
What are the environmental barriers to change?
Are resources available to support the change?
Is there consensus on what the goal of the change should be?
How are the organization’s employees likely to respond to the
proposed changes? Why might employees resist change?
4) Strategies for Successful Change
Based on the readings for this class, what advice would you give
to this organization to successfully implement the proposed changes
or reforms?
Specifically, how might a leader overcome the barriers to
change that you have identified?
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