Question
GETTING A JOB 101
walmart questions.html
Section 1For each question in this section, select the
most appropriate response.
1. One of your customers has just said to you, “The service
here is terrible.” You should say:
“What is it about the service that you have not liked?”
“Would you like to fill out a complaint form? I can get one
for you.”
“I realize our service is poor today. We are understaffed, so
I apologize.”
“I am really sorry to hear you say that, but we are trying as
hard as we can.”
2. A customer came to your department with an urgent
question. You promised her that you wouldcollect information about
her question and answer it by noon. It will take you at least 20
minutes togather the information needed to provide an answer. It is
now 11:50 a.m. Your supervisor justscheduled a 30-minute meeting to
start at noon. This meeting is for all employees in yourdepartment.
You decide to:
Find the customer after the meeting and apologize.
Ask your supervisor if you can be late for the meeting.
Arrange to have the customer call you back at a better time.
Contact the customer right away and hope that she can be
found.
3. Terry, who has been an employee in your department for
about six months, can be careless aboutsafety. He hasn’t been
involved in any serious accidents, but he’s had many near misses.
Yoursupervisor asked you to introduce a new employee, Susan, to the
department and to help with hertraining. Terry overheard and
offered to show Susan the safety procedures. Your supervisorthought
that would be a great idea. What should you do?
Tell Terry that you think it would be better if he let you do
the training.
Tell your supervisor that Terry has had many near misses and
not much experience.
Let Terry give Susan the safety training.
Volunteer to help Terry train Susan on the safety procedures.
4. It’s been a very busy day, and you have just gotten a
customer complaint. This is the third timetoday that this same
customer has complained to an employee about the same problem.
However,it’s the first time that you have spoken with her. Your
best course of action is to:
Ask the customer to wait and ask the employee who last dealt
with the customer why the problem was notfixed.
Ask the customer to wait and ask the employee who last dealt
with the customer to speak to her.
Apologize to the customer and ask if she would like to speak
to a supervisor.
Apologize to the customer and ask how you can help fix the
problem.
5. Each shift, you have to complete several tasks before
leaving for the day. It is near the end of yourshift and you
probably will not have enough time to finish all of your assigned
work before leaving.
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