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The book titled “The Skilled Helper” by Gerard Egan. As a helper, you must be psychological, socially, and emotionally present as good as physically present to the customer. Follow the guidance of SOLER is the micro skills of attending, Squarely, Open posture, Lean toward the other, Eye Contact and Relaxed. By using the concepts of listening actively, listening accurately, and listening for substance. Avoid distorted listening by not being biased, using sound judgment and advice giving, allowing for stereotypes to overcome, reinforcing self-pity and interrupting which can harm the discussion. (pages 72-103). Clients dealing with self-defeating challenges need a helper to apply goals to encourage them to think, freely express their emotions, …show more content…
Effective helpers help clients place reasonable demands on themselves and, in the process help them value and celebrate their successes. Challenging strengths help the client explore the assets and resources they have but fail to use. Helper’s must be sure that self-challenge exercise does not become self-demeaning or self-destructive. The main goal is to help clients challenge their strengths rather than their weaknesses. (pages 192 – 212)The book titled “The Lost Art of Listening” by Michael P. Nichols. A helper is expected to know the importance of being a good listener. Not being heard limits the client responsiveness and the simplest things from distractions, looking around and interrupting are some of the negative helpers’ actions that can trigger a sense of rejection. The sincerest helper actively listens which motivates the client and make them feel valued. The significant aspects of listening are to obtain knowledge and to be fully available to someone who is speaking, not to switch the conversation to yourself that will cause misunderstandings. (pages 9-24) Being understood is critical and very important to us. Listening is a major key to the development of healthy

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