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Now Home Depot focuses on in-store training, such as doing exercises from a workbook and analyzing sales reports, so more supervisors can have time to complete the training. I found that Home Depot's training is similar to case analysis we do in college. This type of training may increase total participation since they can be done in-store and improve supervisors' analyzing skills. However, I think that this type of training is ineffective to actually improve supervisors' important soft skills, such as communicating with employees and delegating responsibility. Since the article mentioned that the main problem of old training is a lack of people skills, I do not think that Home Depot's training system is effective to resolve problems, such as struggling with asserting authority, communicating with workers and delegating responsibility. To improve its training system, Home Depot needs to focus on developing people skills and have activities based on communication and interaction. …show more content…
Dell's supervisors needed to complete a varied program, including role-playing exercises, lectures, question-and-answer sessions, and hearing workers talk about experiences with supervisors. Unlike Home Depot's training, Dell's supervisors could get feedback from not only their peers but also professional coaches. This strong feedback system may help to find supervisors' mistakes and correct them. Moreover, their case study was directly focusing on relationship with employees. I think that Dell's traning system promotes action learning, which is practical and effective to train "the leaders" by developing supervisors' people

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